What this Policy Covers
This Policy does not apply to the practices of businesses or websites which we do not own or control, nor to people we do not employ or manage.
Your Consent to This Policy
This Policy is part of the terms and conditions that govern your use of our services. By using our website, you are agreeing for us to use your personal information in accordance with the applicable laws. We will keep your personal information as long as we need it for the purposes of which we collected it, or as permitted by law.
Personal information we collect about you
We collect transactional information (such as your name, email address, telephone number, reservation data) as well as information you actively provide to us, for example, when you fill out a registration form or subscribe to any of our newsletters.
We collect personal information about you from public sources and from other companies that have the right to share that information with us.
Information that you provide to us, for example by responding to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us is also collected, along with details of your visits to our websites including traffic data and details of the resources that you access.
We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information to us, please contact us so that we can identify and delete your child’s personal information.
If you submit your résumé through our website, we will use your personal data to process and assess your job application, for our onboarding process, to send you announcements of future job opportunities or for administrative purposes within the Group.
Purpose for collection of your personal information
We use your personal information:
- to support the functionality and to personalize the layout and content of our websites to match your needs, interests and preferences
- subject to your consent to send you promotional messages and special offers based on your privacy preferences
- for security and fraud prevention purposes
- Use of your personal information for marketing purposes
If you have provided us with your contact information (address, telephone number, email address), we may want to inform you about our goods and services by post, telephone, SMS, email or other electronic means. When we send marketing communications to you by email or SMS, you will also be given an opportunity to unsubscribe from such communications.
If you choose not to receive any promotional communications from us, we will not send you purely promotional messages and will not share your personal information with other companies. We may still contact you for customer research or administrative purposes.
Sharing of your personal information with others
We may share your personal information in the following ways:
- We share your personal information with companies that perform services on our behalf, such as companies providing application management and technical infrastructure support.
- We may share or transfer your personal information to unrelated third parties, if disclosure is required to comply with a law, regulatory requirement, court order, or a subpoena; to cooperate with law enforcement or other governmental investigations; to protect your and our legal rights, property and safety, our employees and agents. If legally requested by the relevant authority, we may also disclose your data to the local police, CID and immigration authorities.
- We may be required to share your information with third parties in the event that we, or one of our affiliated businesses, sell or buy any business or assets.
Protection of your personal information
We implement appropriate physical, technical and organizational security for the management and transmission of personal data, including appropriate security measures to protect such data from accidental or unlawful destruction or accidental loss, misuse, alteration, unauthorized disclosure or access and all other unlawful forms of processing.
Cookies and Other Web Technologies
When you visit one of our websites, we may use the following web technologies:
Subject to your web browser’s settings, we collect information that is sent to us automatically by your web browser when you access our websites by help of a cookie. This information typically includes the IP address currently assigned to your computer and the type of operating system and browser installed.
A cookie is a small text file that is placed on your computer’s hard disk by a web server. We distinguish between “session cookies” and “persistent cookies”.
We use session cookies to assign a randomly-generated unique identification number to your computer each time you visit one of our websites. A session cookie expires after you close your browser. We use session cookies to support the functionality of our websites and to understand your use of our websites, i.e. which pages you visit, which links you use, and how long you stay on each page.
Where admitted, we use persistent cookies, which do not expire immediately after you close your browser, but stay on your computer until they expire after a set period of time or you delete them. Each time you visit any of our websites, our web server will recognize the persistent cookie on your computer’s hard drive. By assigning your computer a persistent, unique identifier, we are able to create a database of your previous choices and preferences. The unique identifier also helps us to keep a more accurate account of how often you visit our websites, how often you return, how your use of our websites may vary over time, and the effectiveness of our promotional efforts. This information is however not revealing your personal data, it solely reveals movements made on your computer. If you access our websites through an e-mail we have sent, the information provided by our or our third-party service provider’s cookies may be linked to information in our records that identifies you personally.
The pages on our websites may contain electronic images known as “web beacons” – sometimes called “single-pixel gifs” or “clear gifs.” We use these web beacons to learn more about the ways visitors use our web sites and to measure the effectiveness of our advertising campaigns. We may also include web beacons in promotional e-mail messages in order to determine whether messages have been opened and acted upon. elink information obtained using any web beacons to other information that identifies you personally.
Cookies currently used on the websites
Our web server may create session cookies which are essential for your use of some of the interactive elements of the website, such as contact forms and logging in. The cookie contains a session ID which is a mechanism for distinguishing your visit to our website from any other visitors that may be using the website at the same time. Session cookies are considered necessary for the use of the website and do not require your consent.
We use Google Analytics, which creates a number of first-party cookies, which allow us to ensure that subsequent visits to our website are recorded as belonging to the same (unique) visitor and to show us how you found us.
Content Management and Site Navigation
Our content management tool creates a number of first-party cookies, which are session cookies and are deleted when you close your browser. These cookies help our websites to function correctly. This data is aggregated and not personally identifiable.
We use the data that is collected using these first-party cookies to report, in aggregate, how our visitors find and use our website; we use those reports to understand overall visitor behaviour and we use that understanding to update and improve our websites.
Third party cookies are cookies created by our partners; when allowing these partners to embed a cookie on a page of any of our websites, we request them to obtain your prior consent before collecting information through such cookie. As well as using cookies from our advertising partners, from time to time we may also embed external content from other third party websites within our website. These cookies are specific to the third party’s domain and accordingly the data held in them can be seen and managed by the third party solely.